Refund policy

Return and Refund policy

Last updated: 16 October 2026

This policy covers returns and refunds for orders from cabinwellbeing.com. It doesn't affect your statutory rights as a UK consumer. Our 90-day money-back guarantee is separate and sits on top of this policy.

Changed your mind?

You can cancel your order and return items within 14 days of delivery for any reason, as long as they're unused and in their original packaging.

• Supplements: for hygiene and safety reasons, we can only accept them back if the bottle seal is unbroken.
• Boxers: unworn, with the packaging intact.
• Mat, glasses and bottle: unused and in their original packaging.
• E-books: once you've downloaded or opened an e-book, it can't be returned.

To start a return, email sm@cabinwellbeing.com with your order number within 14 days of delivery. You then have a further 14 days to send the items back to: Cabin Health and Wellness, 35 Hove Park Way, Hove, BN3 6PW.

Return postage for change-of-mind returns is paid by you. We refund the price of the items, and the original delivery charge if there was one, within 14 days of receiving them back.

Faulty, damaged or wrong items

If something arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and we cover the return postage.

The 90-day money-back guarantee

If you buy the 3-month plan, or a bundle, and take it for the full 90 days, you may be able to claim a refund under our guarantee even with the bottles empty. The full terms, including who's covered and how to claim between day 90 and day 97, are on the money-back guarantee page (cabinwellbeing.com/pages/money-back-guarantee).

How refunds are paid

Refunds go back to your original payment method. Your bank may take a few extra working days to show it.

Questions

Email sm@cabinwellbeing.com and we'll reply within one working day.